Support CIOs in setting up indicators to measure and benchmark the perception that users / customers have of the IS within their company.
Measure the degree of maturity of CIOs with the Comex / Top 100, in their partnership relationship with the business lines.
Our indicators are now used by CIOs to strengthen dialogue with the business lines and general management and our benchmark gives rise to the sharing of best practices between our customers.
Our satisfaction surveys allow us to assess the gap between the service offer proposed by the IT department and the real expectations of users.
Thanks to the surveys, evaluate all the services, identify your areas for improvement, compare your results with the benchmarking platform in order to initiate structured approaches to 'quality improvement.
Question your IT users now , measure their satisfaction, carry out an in-depth analysis to enter into a process continuous progress.
All of our surveys can be carried out
internationally and cover the entire
IT perimeter:
Almost all of our customers opt for a global diagnosis of the IT tools and services provided to users. This is how they manage to have a comprehensive view of their quality of service.
FOR ALL THESE INVESTIGATIONS,
CABINET ADVANTAGES PROVIDES:
Complete your study by interviewing your employees on subjects with high added value:
(1) In addition to a satisfaction survey, the mirror study makes it possible to identify differences in perception between the opinion of your teams and that of your customers.
(2) More than 60 companies from all sectors of activity make up the Advantages benchmark
The Ad hoc study with Advantages firm will allow you to:
 | COMMUNICATE The survey is a real dialogue tool and a guarantee of continuous improvement in the quality of the services and tools offered. |
 | MOBILIZE The IT team: the IT department employees answer the questionnaire by trying to estimate the level of user satisfaction. |
 | MEASURE The perceived quality and expectations of users, the importance given to each subject addressed, the evolution of satisfaction during recurring measurements in particular. |
 | COMPARE internal comparison (identification of atypical populations within your organization) and comparison external through Benchmarking Advantages. |
 | ACT Recommend targeted action plans and discuss with the Top 5 Benchmarking Advantages on good IT practices. |
Advantages is:
+20
years of experience
+50
Active customers
+6
Millions of employees
surveyed
+70
Countries surveyed
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