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Notre Mission


Our mission


Support CIOs in setting up indicators to measure and benchmark the perception that users / customers have of the IS within their company.

Measure the degree of maturity of CIOs with the Comex / Top 100, in their partnership relationship with the business lines.

Our indicators are now used by CIOs to strengthen dialogue with the business lines and general management and our benchmark gives rise to the sharing of best practices between our customers.


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Your project, our solution : Surveys IT


Our satisfaction surveys allow us to assess the gap between the service offer proposed by the IT department and the real expectations of users.

Thanks to the surveys, evaluate all the services, identify your areas for improvement, compare your results with the benchmarking platform in order to initiate structured approaches to 'quality improvement.


Measure user / customer satisfaction with the IS delivered


Question your IT users now , measure their satisfaction, carry out an in-depth analysis to enter into a process continuous progress.



All of our surveys can be carried out
internationally and cover the entire
IT perimeter:

Almost all of our customers opt for a global diagnosis of the IT tools and services provided to users. This is how they manage to have a comprehensive view of their quality of service.


questionnaire online

  • An online and dynamic questionnaire
  • Global support for the distribution of invitation emails and targeted reminders
  • tableau-de-bord-kpi

  • Web access to real-time participation
  • Dashboards and KPIs
  • rapport-powerpoint

  • A PowerPoint summary report
  • A targeted post-survey communication kit:
    users / clients / DG / Comex
  • Complete your study by interviewing your employees on subjects with high added value:

    (1) In addition to a satisfaction survey, the mirror study makes it possible to identify differences in perception between the opinion of your teams and that of your customers.

    (2) More than 60 companies from all sectors of activity make up the Advantages benchmark

    Our 360° support offer

    The Ad hoc study with Advantages firm will allow you to:

    The survey is a real dialogue tool and a guarantee of continuous improvement in the quality of the services and tools offered.
    The IT team: the IT department employees answer the questionnaire by trying to estimate the level of user satisfaction.
    mesurer MEASURE
    The perceived quality and expectations of users, the importance given to each subject addressed, the evolution of satisfaction during recurring measurements in particular.
    comparer COMPARE
    internal comparison (identification of atypical populations within your organization) and comparison external through Benchmarking Advantages.
    agir ACT
    Recommend targeted action plans and discuss with the Top 5 Benchmarking Advantages on good IT practices.

    They trust us:

    Advantages is:


    years of experience


    Active customers


    Millions of employees


    Countries surveyed