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ADVANTAGES AND ITS 360 ° SUPPORT THROUGHOUT YOUR PROJECT
Advantages provides methodological advice and recommendations for carrying out your study. It intervenes throughout the investigation, thus ensuring end-to-end support (from the diagnosis of needs to the reporting of results).
BEFORE THE LAUNCH OF THE SURVEY
Following preliminary discussions with the director (Aymeric de CALBIAC) which resulted in a commercial agreement, a design manager dedicated to the project will be appointed as the client’s privileged contact on all the operational part.
Preparatory meetings are organized with the client in order to understand his needs, an essential phase prior to the development of the questionnaire.
OUR AREAS OF INTERVENTION
- The typology of questions
- The methodological choice: quantitative or mixed
- Adding questions specific to your organization
- The selection of themes and questions to be addressed (more than 400 questions available in the database)
- The language used: a simple vocabulary suitable for all employees
- Choice of a multi-language form if the scope is international
- The segmentation of the survey (to be able to establish internal comparisons)
DURING THE RESPONSE COLLECTION STAGE
The survey remains accessible for 3 to 4 weeks during which follow-ups are planned. Advantages ensures continuous communication with the customer during this phase of collecting responses.
The researcher ensures a rigorous follow-up of the distribution in order to quickly identify a possible disruption which could impact the delivery of the invitation mails sent (example: security opening forgotten on a site or in a country…).
Likewise, he is responsible for setting up several tools to ensure the smooth running of the investigation:
- A secure online access allowing the customer to follow in real time the evolution of participation and the first trends observed
- A assistance to support respondents who encounter difficulties (example: problems accessing or reading the questionnaire)
- A final assessment of the participation once the investigation is closed
- A summary of email addresses considered as "hard bounce"
FROM THE CLOSURE OF THE QUESTIONNAIRE UNTIL THE RESTITUTION OF THE RESULTS
After the survey is closed, Advantages processes the collected data, analyzes it and offers graphical representations or dashboards to simplify the interpretation of the results. These will provide the client with a clear vision of his areas for improvement which will allow him to target the actions to be taken.
- quantitative data are studied on the basis of statistical tools such as descriptive statistics, factorial analysis techniques (Principal Component Analysis) and correlations
- An automated qualitative study is carried out to provide an assessment of the topics least appreciated by users (representation of the assessment in word cloud format).
SEVERAL DELIVERABLES AND TOOLS ARE GIVEN TO THE CUSTOMER:
- PowerPoint presentations:
- An executive summary for the Executive Committee
- A synthetic presentation for a presentation in CoDir DSI
- A communication kit to facilitate the dissemination of results to the target population of the survey (users / DG / Comex)
- A detailed presentation of the results, for operational staff who will need more analytical information - An interactive online tool to facilitate consultation of survey results
- All raw data in Excel and dashboards
- Web access to an interactive tool for consulting the results
After reporting the results, our clients organize brainstorming sessions and workshops to put in place concrete actions.
In this way, we make sure that analysis reports are understood by customers. For this reason, Advantages supports them in reading the restitution materials and in interpreting the various dashboards designed.
At Advantages, we are committed to ensuring a post-survey follow-up . The researcher remains available to answer queries, even several months after the results are returned.
