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About Advantages

 

For more than 20 years, Advantages has supported IT CIOs or GIEs in the context of the digitization of companies and in their quality approach by giving them the keys to decipher business needs / expectations through the assessment of satisfaction.

 

Service company specializing in carrying out satisfaction surveys among users and customers of Information Systems within companies (methodological advice and recommendations, development of electronic questionnaires, processing and analysis of responses, identification of action priorities, restitution of results).

 

Advantages' expertise is its strength and success. Nearly 6 million employees have been consulted to date, including a large clientele from various sectors of activity, the majority of which are members of the CAC 40 (60% French and 40% International).

 

 

 

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A benchmarking database bringing together the results of around fifty companies enables its clients to assess their relative performance.

 

This Benchmarking platform constitutes a unique observatory highlighting the growing demands of users in terms of IT, and making it possible to monitor the growing divide between the perception of “Computing for private use” and “Computing for private use”. professional use ”frequently observed.

 

A database of more than 200 "benchmarkable" questions made available to customers, a real decision-support tool making it possible to target resource allocations in a targeted manner.

 

Our team

 

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Aymeric De CALBIAC

Advantages Founder and CEO

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Stéphanie PLAGNE

Quality Manager & Training
Senior Customer Experience Studies Officer
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Christophe RICHAUDEAU

Sales manager &
Senior Customer Experience Studies Officer
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Dorianne VERDINOT

Head of international studies &
GDPR manager
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Pauline BORDIER

International Studies Officer
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Nathalie HYMAN

International Studies Officer

 

 

JOIN THE TEAM

Our values

 

Each member of the team is responsible for the values and principles that have shaped the culture and ethics of Advantages. These represent the DNA of the company and allow us to build strong and lasting partnerships with our customers.

 

CUSTOMER ORIENTATION


The needs of our customers are our priority and we do everything we can to meet them. Our objective being to equip our clients with the right tools and the right methodology, we take the necessary time upstream to understand their activity, integrate their issues and assess their needs.

CONTINUOUS IMPROVEMENT


A team that adapts to change is a team that continually develops and improves its skills and knowledge. We value a culture of personal progression where everyone can express their full potential.

INTEGRITY


It is about the transparency of data through our processes.

 

CUSTOMER ORIENTATION

The needs of our customers are our priority and we do everything we can to meet them. Our objective being to equip our clients with the right tools and the right methodology, we take the necessary time upstream to understand their activity, integrate their issues and assess their needs.

CONTINUOUS IMPROVEMENT

A team that adapts to change is a team that continually develops and improves its skills and knowledge. We value a culture of personal progression where everyone can express their full potential.

INTEGRITY

It is about the transparency of data through our processes.

TEAM SPIRIT


Collaborating hand in hand to grow our business, support each other on a project, trust and respect each other, are all principles that contribute to the strong added value of Advantages. This culture gave birth to our TEAM: “Together. Everyone. Achieves. More ”

ADAPTABILITY


Flexibility and agility are key ingredients for a successful study project, especially internationally. Over the years, the team has been able to increase its ability to adapt, which now allows it to respond to increasingly specific constraints. It is essential for us to maintain our level of performance while integrating technological developments and new demands from our customers.

TEAM SPIRIT

Collaborating hand in hand to grow our business, support each other on a project, trust and respect each other, are all principles that contribute to the strong added value of Advantages. This culture gave birth to our TEAM: “Together. Everyone. Achieves. More ”

ADAPTABILITY

Flexibility and agility are key ingredients for a successful study project, especially internationally. Over the years, the team has been able to increase its ability to adapt, which now allows it to respond to increasingly specific constraints. It is essential for us to maintain our level of performance while integrating technological developments and new demands from our customers.

Our added value

 

A measure of IT satisfaction through an independent firm, a true trusted third party,
guaranteeing the objectivity of the results, the confidentiality of the data and the anonymity of the users.

 

 

AD HOC QUESTIONNAIRE


  • Tailor-made questionnaire with a large panel of questions validated by numerous steering committees
  • Analytical questions that make it possible to refine the implementation of action plans

DECISION-MAKING TOOLS

  • Identification of action priorities
  • Development of management tools, dashboards, dynamic graphics
  • Clear diagnosis with highlighting of key results and concrete avenues for improvement

AD HOC QUESTIONNAIRE

  • Tailor-made questionnaire with a large panel of questions validated by numerous steering committees
  • Analytical questions that make it possible to refine the implementation of action plans

DECISION-MAKING TOOLS

  • Identification of action priorities
  • Development of management tools, dashboards, dynamic graphics
  • Clear diagnosis with highlighting of key results and concrete avenues for improvement

360° COMMUNICATION PLAN


  • Help in defining a communication plan around the survey (before: announce / during: invite / after: thank)
  • Development of "communication kits": infographics aimed at communicating the results of the survey to users / customers / General Management / Comex

BENCHMARKING

  • Comparison of the results with those of the companies in the benchmarking platform over the past 3 years, for each subject assessed during the survey
  • Comparison on an international scope (60% France and 40% international with nearly 70 countries surveyed)
  • Customers from various business sectors, the majority of which are CAC 40
  • Sharing of experience and collection of good practices (putting in contact with the best positioned CIOs in the benchmarking platform "the top 5 of the last 3 years")

360° COMMUNICATION PLAN

  • Help in defining a communication plan around the survey (before: announce / during: invite / after: thank)
  • Development of "communication kits": infographics aimed at communicating the results of the survey to users / customers / General Management / Comex

BENCHMARKING

    • Comparison of the results with those of the companies in the benchmarking platform over the past 3 years, for each subject assessed during the survey
    • Comparison on an international scope (60% France and 40% international with nearly 70 countries surveyed)
    • Customers from various business sectors, the majority of which are CAC 40
    • Sharing of experience and collection of good practices (putting in contact with the best positioned CIOs in the benchmarking platform "the top 5 of the last 3 years")