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Customer testimonials
Advantages offers us not only a real tool for mobilizing IT teams (analyses, action plans, etc.) and a real tool for dialogue with management, business lines, users and staff representatives, but also the possibility of position Thales DIS in relation to the main market players through benchmarking representative of French and/or international companies comparable to ours.
In addition, being able to interconnect thanks to Advantages with some of them to discuss common interests (strategy, processes, best practices, etc.) is real added value!
Through this survey, conducted jointly with the “Advantages” firm, which specializes in the implementation of IS satisfaction surveys, it seemed important to us to have the feelings of our employees on the performance of the tools and services. This survey really allowed us to identify our areas of progress, to position ourselves in relation to the main market players and helped to enrich the continuous improvement approach. The approach proposed by “Advantages” seems essential to us for regularly evaluating ourselves and knowing our positioning in relation to other companies in order to best achieve our objectives.”
The survey was carried out at both User and Manager levels, with specific questions for the latter. We were able to choose the relevant questions in our context and benefit from benchmark data. And the results allow us to measure the progress made – and to continue our improvement process”
“The quality of the IT service delivered to our users is one of the major commitments of the IT department. The Advantages survey allows us to clearly identify our strengths and areas for progress, whether at the level of the IT department or the business teams. It is a tool that allows us to see the impact of our progress plans year after year but also to position ourselves in relation to other comparable companies. »
For several years, with the support of the company Advantages, we have regularly conducted satisfaction surveys of our users. These surveys carried out jointly in 4 countries (Italy, France, Germany and UK) constitute a reference for measuring the evolution of the quality of our services and serve as support for the implementation of our improvement action plans. These surveys are also an objective view in terms of benchmarking and dialogue with our General Management."
Advantages is the specialist in satisfaction surveys among IT users. Its experience is the guarantee of effective support enabling quality studies to be carried out.
The survey allowed us to detect areas for improvement, to position ourselves in relation to market players and above all, to unite IT players around the priorities revealed by the survey.
Comparing the results obtained each year with those of previous years is already rich in lessons.
But being able, thanks to the Advantages Benchmarking platform, to compare the results of your organization to those obtained by other large French companies is also a very interesting exercise: This new perspective on the results highlights strengths and weaknesses internal...not always where we thought. The results are sometimes surprising but always very informative.
“This survey, the results of which are integrated into our incentive system, is both a tool for managing employees, helping to improve the services we offer and communicating with our customers. »
“The quality perceived by users is essential to guide our priorities; this is the major interest of the survey carried out with Advantages: it gives us an objective vision as well as the most profitable areas for progress; it is also a good communication tool with General Management. »
