THE WORKSTATION ENVIRONMENT

illustration-work-environment

 

The workstation environment has become a key subject in the image conveyed by the IT department to its users.

 

It is also a subject which suffers from the comparison " private use versus professional use ", following the constant increase in the level of demands placed on IT.

 

Being subjected to the constraints related to security, the multiplication of passwords or even the blocking of Internet sites can be daily irritants, harmful to the image of the ISD.

 

The survey will therefore become an essential tool to inform your decision-making and better target your resource allocations.

 

THEMES STUDIED

     

  • The workstation (desktop, laptop)

    •  

  • Computer security

    •  

  • Messaging

    •  

  • Office software (MS Office)
  • Collaborative tools (Teams, Lync, SharePoint, etc.)

    •  

  • Nomadic services (Wi-Fi in business, tablets, smartphone, VPN, remote connection, teleworking, etc.)

    •  

  • Office equipment and accessories (printer, telephone)
 

MEASURING THE USER / CUSTOMER EXPERIENCE BY EVALUATING THE DETERMINING CRITERIA

 

For each of the topics covered, Advantages offers a customizable
approach via very specific topics such as:

 

temps-de-reponse
Response times
adequation-besoins-metiers
Suitability
to business needs
niveau-appropriation
Appropriation
level
temps-de-demarage
Starting times
 
fiabilite
Reliability
 

 

In addition to a detailed factual view of user perception, Advantages highlights the impact of these topics on the general performance of the IT department (statistical correlations). Thus, your survey constitutes a real cost management tool, by giving a precise vision of the levers on which to act as a priority.